Douglas Gillespie Plant delivers best of both worlds 

Transporting 100 tonnes of imported granite, marble, porcelain and ceramic tiles each week relies on much more than manpower. Just ask Scotland’s leading independent tile importer, Cosmo Ceramics. Serving the public, tradesmen and many of Britain’s premier designers, the family-run firm’s showrooms in Glasgow and Greenock rely on a fleet of reach and counterbalance trucks to keep operations running smoothly seven days a week.

But, as director Peter Haig discovered, supporting such a hard-working application can be a tall order. Over the years, Cosmo Ceramics has enlisted materials handling support from businesses of all sizes: from large, national suppliers to the smallest of companies. None managed to successfully deliver the same level of customer service Cosmo delivers its own customers… until the company signed up for preventative maintenance with Glasgow-based Mitsubishi Forklift Trucks dealer Douglas Gillespie Plant (DGP).

When the company’s trucks became too expensive to repair in relation to their value, Peter knew exactly where to turn for expert advice. “Douglas Gillespie Plant is a family-owned business like ourselves,” explains Peter, “which means that decisions are easy to access and there is a friendly, tight-knit culture. Their team offers excellent, professional service.  And, in particular, the sales, admin and engineering staff communicate well and keep their clients well informed.”